Customer reviews

Loved by homeowners and pros.

Real reviews from Ora FacePass owners across the country.

4.7
56 reviews
5
45 · 80%
4
8 · 14%
3
2 · 4%
2
1 · 2%
1
0 · 0%
  1. August 30, 2025

    The smart lock overall is fantastic. Four stars because I'd love a darker bronze finish option. Performance and build are excellent, and facial recognition works flawlessly through my glasses.

    Marcus W.
    Lansing, MI
    FP02
  2. August 23, 2025

    Great doule bore setup (deadbolt and latch in one) for our office doors. Biometrics entry is reliable and the build feels solid. One thing that bothers me is the system voice volume is bit low. Other than that, great product.

    Vanessa C.
    Mobile, AL
    FP01
  3. August 19, 2025

    Strong product. Face unlock is fast and the physical key backup is reassuring. Only complaint is the app's notification settings could be more detailed, which should be an easy fix in a future update.

    Derek H.
    Tampa, FL
    FP01
  4. August 13, 2025

    Sleek and well made. The Alexa integration is great. Star deducted because I wish there were more guest code customization options. Otherwise the face scan and lock action are excellent.

    Felicia M.
    Long Beach, CA
    FP02
  5. August 6, 2025

    The product fits our old mortise lock pocket perfectly. Face recognition is consistently fast. Four stars because the installation instructions could use better diagrams, but the lock itself is pretty dope.

    Andrew K.
    Savannah, GA
    FP03
  6. July 23, 2025

    Replaced a Yale lock and I'm honestly happier with Ora FacePass. Face scan is snappy, the app is clean. One small gripe though, I'd love a bit more battery indicator detail, liked a detailed percentage display like your phone. Still a strong recommendation.

    Owen S.
    Bakersfield, CA
    FP01

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