Customer reviews

Loved by homeowners and pros.

Real reviews from Ora FacePass owners across the country.

4.7
55 reviews
5
44 · 80%
4
8 · 15%
3
2 · 4%
2
1 · 2%
1
0 · 0%
  1. April 16, 2026

    Survived several winter storms without flinching. Freezing outside and it still scanned my face even I had a hat on. I was skeptical of this new tech but they hold up.

    David B.
    Boston, MA
    FP01
  2. April 10, 2026

    Solid hardware, great install. Knocking one star because I wish the auto-lock delay had more timing options. Otherwise, the face unlock is everything I hoped for, and WiFi pairing was effortless.

    Aaron G.
    Danville, VA
    FP01
  3. April 9, 2026

    Pella Multipoint entry door owners! this is the smart lock you've been looking for. Slid right into the existing prep, finish matches our front door perfectly. Recognize my face in under a second, every time. Pretty dope!

    Jessica L.
    Boston, MA
    FP03
  4. March 29, 2026

    One common issue with most facial recognition smart lock is their poor performance under direct sunlight, it seems like these guys figured it out somehow. Already told my neighbors about it.

    Amanda P.
    Phoenix, AZ
    FP02
  5. March 23, 2026

    Replaced a Schlage Encode with this and the difference is night and day. Face ID? if that's the name of it, is genuinely magic. The physical key backup gave me peace of mind during install.

    Ryan F.
    Sacramento, CA
    FP01
  6. March 17, 2026

    It took me a minute to figure out how to enter the settings menu on the device, I press the # key too fast after pressing the * key, and it keeps triggering the doorbell. Customer service told me this issue has been fixed on the new model so we will see.

    Megan D.
    Atlanta, GA
    FP01
  7. March 9, 2026

    Whole family is enrolled — wife, two teenagers, and even my dad when he visits. Individual access per user is the killer feature. I get notified the moment anyone walks in.

    Brandon C.
    Columbus, OH
    FP02
  8. March 3, 2026

    Mortise locks are usually a pain to upgrade. FP03 was the easiest install I've done on this house. Like seriously I didn't even need to read the installation manual. Key fob backup is fast and the face scan is faster. Excellent product!

    Natalie S.
    Tampa, FL
    FP03
  9. February 25, 2026

    Five months of heavy use and the battery's still at 40%. The auto-lock feature is brilliant, no more wondering if I locked the door before work. Highly recommend.

    Kevin O.
    Salt Lake City, UT
    FP02
  10. February 19, 2026

    My elderly mother lives with us and struggles with keys. Face unlock changed her daily life. She just walks up and the door opens. That alone is worth it.

    Rachel V.
    Pittsburgh, PA
    FP01

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