Customer reviews

Loved by homeowners and pros.

Real reviews from Ora FacePass owners across the country.

4.7
56 reviews
5
45 · 80%
4
8 · 14%
3
2 · 4%
2
1 · 2%
1
0 · 0%
  1. February 19, 2026

    My elderly mother lives with us and struggles with keys. Face unlock changed her daily life. She just walks up and the door opens. That alone is worth it.

    Rachel V.
    Pittsburgh, PA
    FP01
  2. February 13, 2026

    Smart home stack is WiFi and Alexa. Pairing was zero drama. Events log to my app, and the offline use design means it works even when my internet goes out.

    Thomas G.
    Sacramento, CA
    FP02
  3. February 9, 2026

    Historic home with a mortise prep — this fit perfectly and the matte black finish blends with our original hardware. Friends keep asking what brand it is. Solid engineering.

    Stephanie N.
    Raleigh, NC
    FP03
  4. February 3, 2026

    Bought one for the front door, then bought a second for the side entry within a month. That should tell you everything. The double-bore version is worth the upgrade.

    Patrick Y.
    Cincinnati, OH
    FP01
  5. January 27, 2026

    Husband travels for work and the remote unlock from the app has saved us so many times when he forgets something. Notifications are instant. Battery life is way better than my previous lock.

    Lauren J.
    Kansas City, MO
    FP01
  6. January 19, 2026

    Installed on a Saturday morning with one screwdriver and a YouTube video. The face enrollment took less than a minute. It even worked with my safety glasses on at the bench.

    Marcus E.
    Indianapolis, IN
    FP02
  7. January 16, 2026

    Our brownstone needed something that didn't scream tech-bro on the front door. FP03 looks like premium hardware first, smart lock second. We get compliments on it weekly.

    Hannah Q.
    Madison, WI
    FP03
  8. January 9, 2026

    The motor is so quiet I sometimes wonder if it actually moved — then I check and yes, locked. Auto-lock on a 20s delay is the perfect setting. Could not be happier.

    Daniel A.
    Albuquerque, NM
    FP01
  9. January 2, 2026

    When I bought it and saw the doorbell feature, I thought it's going to behave the same like Ring Doorbell with security monitoring feature and subscriptions. But then customer support said their products don't actively record or monitor, this should be something being written clearly on the box!

    Sophia T.
    Hartford, CT
    FP02
  10. December 27, 2025

    Replaced Yale Assure 2 Smart Lock and the FP01 is a generation ahead. The face scan adds a layer of convenience I didn't know I needed. Physical key fallback was the deciding factor for my wife.

    Nicholas U.
    Tucson, AZ
    FP01

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